Vision Business Solutions

The basic product functionalities could be presented by three modules:

Module 1 (Business process participants definition)

Participants in the business processes could be clients, employees, organizational units, business roles or business partners. This module includes the basic definition of the organizational scheme with hierarchical definition of the working groups, job specifications, employees and roles.

This module also incorporates a very detailed management of customers data, all realized contacts with the complete communication history, registrations, claims, customer services, sold products, active projects and phase of each process which is delivered upon the client's request.

Module 2 (Business processes definition)

Design of business process

• Design of the process as a set of activities or phases

• Determination of the conditionality between phases (sequences, parallel executions) Defining resources

• Assigning responsibilities - the determination of the participants

• Determine the required working time for each phase

• Determine the necessary material resources for each phase

• Determine a set of services to be provided at every stage

Billing System Administration Module

• Defining the price list of materials and products

• Defining the cost of services

• Defining the price of service hours according to the job classification

• Defining the price of the service hours by type of service

• Defining the cost of employee by job classification

• Additional defining the cost of employee in accordance with money invested in the specializations

Module 3 (Results of the business process)

Post-analysis of process

• The difference between planned and achieved resources by type (time spent on services, jobs, employees, spent material ...)

• The difference between planned and actual profit

• Realizing bottlenecks

• Analysis of the results of organizational units in relation to the average

• Analysis of the results of organizational units in relation to the expected

• Analysis of the results of individual employees in relation to the average

• Analysis of the results of individual employees in relation to the expected

• Analysis of profitability of business processes (offer of services X, sales of product Y, service product Z)

Processes redesign

Based on analysis and historical data different kind of changes and development of process could be provided.