TiCat

TiCat is a software package which is used for management of different types of tasks and demands. It is customised for organisations which are constantly dealing with various requests and problems, which usually arise as part of service activities and as such represent an important part of CRM (Customer Relationship Management). Main purpose of this product is to improve interaction in service processes through coordination and automation of agent’s tasks. This high quality Customer Service Software serves as a crucial tool that employees use in order to implement CRS strategy. It also provides a view of all activities and a level of service quality, which is important to the management team.

If you wish to view the application, please click on this link, and use the word demo as both the username and password.